In the process of goods delivery, it is sometimes inevitable for products to be damaged. In order to ensure customer satisfaction and maintain a good customer relationship, we have developed the following procedures to address the issue of damaged products after delivery:

1. Prompt Notification and Reporting: Once a customer discovers product damage during the delivery process, we require them to notify us as soon as possible. Customers can report the damage to us via phone, email, or through our online service platform, providing relevant photos or evidence to help us understand and address the issue promptly.

2. Customer Service Support: We will ensure that customers receive timely response and support regarding product damage. Our customer service team will communicate with customers to assist them in understanding our handling process and provide timely solutions. We will make every effort to meet customer needs and expectations through repair, replacement, or refund, as appropriate.

3. Review and Investigation: Upon receiving a report of product damage, we will conduct a review and investigation to determine the cause and responsible party. We will communicate and cooperate with logistics companies, carriers, or other relevant parties to ensure accurate identification of the problem and take appropriate remedial measures. We will maintain transparency and provide customers with updates on the investigation results and progress of resolution.

4. Insurance and Claims: For significant damage, we recommend customers to purchase appropriate transport insurance prior to delivery. If customers have indeed purchased insurance and the product is damaged during transit, we will assist them in filing a claim with the insurance company and provide the necessary documentation and support. We will work with customers to resolve the claim issue, ensuring fair and reasonable compensation.

5. Continuous Improvement and Preventive Measures: To prevent similar issues from recurring, we will continuously improve our processes and measures. We will collaborate with suppliers and logistics partners to enhance the safety of product packaging and transportation. We will strengthen training and supervision to ensure that products receive proper protection and handling during delivery.

In the event of product damage after delivery, we will make every effort to collaborate with customers to address the issue properly and provide satisfactory solutions. We value customer opinions and feedback to constantly improve and enhance the quality of our services, ensuring the maximum protection and satisfaction of customer interests.

Generally we quote on FOB Xingang, if you have any other special request, please free contact us. We accept LC, D/P,D/A,T/T and cash payment, for details your inquire is welcome.

Generally we quote on FOB Xingang, if you have any other special request, please free contact us. We accept LC, D/P,D/A,T/T and cash payment, for details your inquire is welcome.

Starting from the date of placing the order, we will start production and deliver the goods in about 40~50 days based on different products.